Frequently Asked Questions

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Our FAQ section is designed to help clarify details about our services and streamline your experience with Islip Limo Car Service. Below, you'll find answers to some common questions our customers have. If you need more information or have other queries, please feel free to reach out directly.


  1. How Do I Get a Receipt?

Once your trip is completed, we charge the provided credit card. Following the transaction, we'll send a detailed receipt directly to your email.


  1. Why Is the Charged Amount Different from the Quote?

Your final bill may differ from the quoted amount due to route changes or additional stops made during your journey. The initial quote excludes tolls and parking fees. Any waiting time, extra stops, tolls, or parking fees incurred during your trip will be included in your final bill, with a complete breakdown provided in your receipt.


  1. How Will I Be Met at the Airport?

Curbside Pickup: Our chauffeur will wait for you in the parking lot. Once you collect your luggage and step outside, simply inform them of your door number via the provided contact details, and they will pick you up.

Meet & Greet Service: If you opt for our Meet & Greet service, our chauffeur will meet you at baggage claim with a sign bearing your name.


  1. What If My Flight Is Delayed?

We continuously monitor all flights. Should there be any delays or early arrivals, we adjust our dispatch accordingly to ensure your chauffeur is there when you land.


  1. Are Pets Allowed in the Vehicles?

Yes, pets are welcome in our vehicles. Please note that an additional fee will be added to your bill for pets.


  1. How Can I Contact My Chauffeur?

We will provide your chauffeur’s details via text and email. You'll receive notifications when your chauffeur is on the way and has arrived at the location.


  1. What Training Do Your Chauffeurs Undergo?

Our chauffeurs are extensively trained in navigation and customer service. They are adept at adjusting routes in emergencies and are committed to treating all clients with respect and care. Each chauffeur ensures the vehicle is inspected and equipped with essentials like water bottles and hand sanitizers before pickup.


  1. How Do I Make Changes to My Booking?

To make changes to your reservation, please contact us with your confirmation number at (800) 643-3816,, or call (516) 628-6535.

  1. Is There a Charge for an Additional Stop?

Yes, additional stops may incur a fee ranging from $35 to $200, depending on the route.


  1. What Are the Fees for Waiting Periods?

We offer complimentary wait times as follows:

  • Local pickups: First 15 minutes free.
  • FBO/Private Aviation pickups: First 15 minutes free after scheduled pickup time.
  • Domestic flight arrivals: First 45 minutes free after landing.
  • International flight arrivals: First 60 minutes free after landing.

Beyond these periods, waiting time is charged at $1.50 per minute for a sedan, $2.00 for an SUV, and $3.00 for a Sprinter van.


  1. When Do I Get Charged for My Service?

We charge your credit card at the end of your trip and email you a detailed receipt.


  1. Do You Offer Meet-and-Greet? What Is the Cost?

Yes, we provide a meet-and-greet service upon request. The service costs an additional $30 plus any parking fees.


  1. What Is the Free Wait Time for Airport Pickups?

We provide free wait times for airport pickups as follows:

  • FBO/Private Aviation: First 15 minutes free.
  • Domestic flights: First 45 minutes free after landing.
  • International flights: First 60 minutes free after landing.


  1. Are Baby Car Seats Available? What Is the Cost?

We provide baby car seats for an additional $25 each. Please request infant, toddler, or booster seats when booking.

For any further questions or to arrange your transportation, contact us at (516) 628-6535 or via email at We are here to ensure your travel is smooth and stress-free.